According to our focus “symbiosis of process and IT consulting”, we have clustered our process oriented consulting services for automotive retail and the retail oriented areas at OEMs and importers in our business area Retail Business Consulting. Our services are IT-oriented, but independent of specific systems or software products.

Our range of services for the automotive retail stretches across the following areas

• DMS Integration Strategies
  The consolidation in the automotive retail as well as the increasing degree of multi brand sales raises the IT-variety in the complete system of OEM-Importer-Dealer. Coevally the high degree of automation of the vertical processes demands a high degree of integration of the manufacturer, and the dealer systems. To keep the internal processes lean and to reduce the effort for integration, OEM’s have to develop strategies for a flexible DMS-link-up. With our distinctive expertise in dealer management systems and integration technologies, we support manufacturer and importers regarding the definition and implementation of sustainable DMS-Integration concepts.
  
  - Analysis and Optimization of processes, which are relevant for integration (vertical integration)
  - Harmonization of core processes and systems at OEM’s (horizontal integration)
  - Analysis and Optimization of the integration structure
  - Management of the Implementation
  - Certification, Maintenance and Operation of interfaces
  
  
  
• DMS Implementation Support
  The implementation of a dealer management system is a very complex project, which demands full attention. To enable the management of dealerships or sales offices to concentrate on the day-to-day business, we take, based on our expertise and long lasting experience, responsibility for the following areas:
  
  - Analysis and Definition of software requirements
  - Software selection
  - Parameterization / System-Setup
  - Rollout
  - Project Management
  - Vendor Management
  - Service Level Agreements
  - Change Request Management
  - etc.
  
  
  
• DMS Training Concepts
  Modern dealer management systems offer a huge variety of functionalities, which cover often all processes applying in a dealership. Nevertheless, for many different reasons, redundant other systems are still in use, and so the DMS is not nearly used in full extend. This inefficiency becomes visible in system discontinuities and redundant data entries, and is not only reflected in the motivation and workload of the employees but in the end also in the dealerships earnings.
  Together with our customers, we conceive tailored consulting and training concepts for the automotive retail which have the optimal using of the DMS in focus. Doing so, the main focus is set in the following fields:
  
  - Sales
  - After Sales
  - Customer Relationship Management
  - Data Quality Management
  - Data Analysis
  - Management Reporting
  
  It is very important for us, not only to clarify the users how something is done in the system but why, this means to clarify in how far the users will be supported in their day-to-day business.
  
  
• Dealer System Analysís
  OEM’s invest considerable amounts of money in the definition, implementation and further development of dealer systems and their link-up with the OEM central systems. But often, the transparency regarding the effectiveness and efficiency of the expended funds is missing.
  By carrying out a structured analysis of dealer systems, we execute standardized interviews in several dealerships, which create answers to the following questions:
  
  - How well do the current systems support the dealer in their day-to-day business?
  - In what fields do the dealerships see need for improvement?
  
  Out of the answers, comments, and observations on sites and with the help of our expertise, it is possible to identify in what fields and with which priorities the OEM should support via IT-Projects, Process-optimizations or training initiatives.
  The focus is, to identify the demand for dealer projects in time, to prioritize the demands and to plan their implementation and budgeting.